When it comes to the workings of a creative agency, there are a few myths and misconceptions about what goes on behind the scenes. So we thought we’d lift the lid on all the mystery to reveal a bit about how things really get done. This month, our own Account Executive, Rachael Jebb, gives us a glimpse of life in client services.
What does your average day look like?
My usual morning consists of coffee, emails and chatter about what everyone’s been up to the night before. It’s the best time to catch up with my team and discuss the ‘to dos’ for the day.
If I’m not spending time writing briefs for the creative team, I’ll usually be checking artwork before it goes off to the client. This can be anything from brochures, flyers or digital ads. I’m such a stickler for spelling mistakes.
I’ll also make time to catch up with studio throughout the day to see where they’re up to with jobs – it’s nice to see work in progress rather than just seeing the end product.
My afternoon tends to be busy. I have lists on lists and post-it notes with more lists. The hardest part of this job is staying organised and keeping tabs on where everything is. If I didn’t make lists, I’d probably crumble with brain overload.
If I’m not sneaking off for a coffee, I’ll often be involved in anything from quoting, to organising eDMs, reporting and keeping up with booking the media for our clients.
I like to end my day with yet another to-do list so I can come in the next day and know exactly what’s going on.
What’s your favourite part of your job?
The people I work with. Everyone is so incredibly reassuring and we have fun together. Whether I’m super chipper or not, they’ll listen to my woes and cheer me up.
And your least favourite?
Probably the pressure. It’s a very fast-moving job, deadlines are constant and the to-do lists always get longer. Some days the pressure does get to me – but I’m only human.
Any tips on how to stay organised?
In case you didn’t notice, I swear by lists, but I do also have a very organised inbox for emails. Each job has its own file, so I know exactly where things are up to just by looking into the job. I might not always be working on a particular job, so its handy to be able to pick it up quite easily by diving into my files.
Who’s your ideal client?
I’d love to work with Hendricks Gin. The whole curious, strange, ‘fantastical’ story of the brand is so cool. I can’t help but think their team must be pretty wacky to work with.
If you weren’t an Account Executive, what other role could you see yourself in at SLG?
I’d really enjoy being a creative artworker. I have some prior experience from uni with design work and Adobe Creative Suite. I’ve always thought that if I wasn’t doing what I’m doing, that would definitely be my Plan B.
“It's nice to see work in progress rather than just seeing the end product.”